The EnSuite
Welcome to The EnSuite. These Terms & Conditions (the “Terms”) are a binding agreement between you and The EnSuite Limited Liability Co., a New Jersey limited liability company (“The EnSuite,” “we,” “us,” or “our”). They govern your purchase of, enrollment in, and participation in The EnSuite Residency and any related EnSuite program, event, or gathering (collectively, the “Program”), as well as your use of our website at theensuite.co (the “Site”). Read them carefully. By purchasing, enrolling, or participating, you confirm that you have read, understood, and agreed to be bound by these Terms.
By enrolling in a Program, submitting payment, checking a box or clicking a button indicating your acceptance, or otherwise participating in any way, you agree to these Terms and any additional terms we present at the point of purchase. If you are entering into these Terms on behalf of a company or other entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, do not access or use the Site and do not purchase or participate in the Program.
The EnSuite Residency is a buy-in, in-person residency experience for women founders and business owners, offered by The EnSuite in editions that recur over time. Each edition of the Program may include, without limitation, group programming, expert sessions, curated experiences, hospitality and accommodations, styling and wellness offerings, community gatherings, and related benefits. The specific inclusions, dates, location, pricing, and enrollment deadlines for any given edition are described on the Site or at the point of purchase for that edition, and those details are incorporated into these Terms for that edition. We reserve the right to determine, in our sole discretion, the content, format, faculty, schedule, and delivery of the Program, and to make substitutions and adjustments as described in these Terms. Certain benefits (such as VIP experiences or optional add-ons) are available only to participants who purchase the applicable tier.
The Program is intended for women founders and business owners. You must be at least eighteen (18) years of age to purchase or participate. By enrolling, you represent and warrant that you are 18 or older, that the information you provide to us is accurate and complete, and that your participation will not violate any law or any agreement to which you are a party. We reserve the right to decline or revoke enrollment in our sole discretion.
Enrollment is complete only when your payment (or your first scheduled payment under an approved payment plan) has been received and we have confirmed your place. Prices, tiers, and any accommodation or non-accommodation options are those published for the applicable edition at the time of purchase. From time to time we may offer promotional codes, early-enrollment pricing, or other discounts; these are valid only as described at the time they are offered, cannot be combined unless we say so, have no cash value, and may be modified or withdrawn at any time. Enrollment for each edition closes on the deadline published for that edition, and we may close enrollment earlier if capacity is reached.
Payments are processed through our third-party checkout and payment providers, including card processors and buy-now-pay-later financing options where offered. The EnSuite does not collect or store your full payment card details; those are handled by our payment providers under their own terms and privacy policies. You are responsible for any fees your bank or financing provider charges. By submitting payment, you authorize us and our providers to charge the amounts due, including any scheduled installments.
All sales are final. All payments to The EnSuite are non-refundable, in whole and in part, under all circumstances. This includes, without limitation, situations where you change your mind, are unable to attend, choose not to attend, attend only part of the Program, are unable to travel, experience a personal or business conflict, or are removed from the Program for violating these Terms.
No roll-forward. Your payment, place, and any credits or benefits apply only to the edition for which you enrolled. They do not carry over or roll forward to any future edition, and they cannot be applied to another offer or product.
Transfers. Your enrollment is personal to you. While payments are non-refundable, we understand that plans change: if you are unable to attend, you may request in writing to transfer your place to another eligible participant. Transfers are permitted only with our prior written approval, granted in our sole discretion, and may be subject to conditions — including that the incoming participant meets our eligibility requirements and agrees to these Terms. Any arrangement between you and the incoming participant, including any payment, is solely your responsibility; we are not a party to it. Except for a transfer we approve in advance, your place and payment are non-transferable.
Consumers in the EU, EEA, and UK. If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from a distance purchase within fourteen (14) days. Where that right applies to your purchase, you may cancel within fourteen (14) days of enrolling by emailing us at britney@theensuite.co, and we will refund you, less the value of any services already provided to you at your request during that period. Under applicable law, this withdrawal right generally does not apply once the Program has taken place, or to bookings made for a specific date or period of performance. Exercising this right ends your enrollment and any associated benefits.
You acknowledge that we commit to non-recoverable costs — including venue, accommodations, staffing, hospitality, and vendors — well in advance of each edition in reliance on your enrollment, and that this no-refund policy is a material part of our agreement. You agree not to initiate any chargeback, payment dispute, or financing dispute inconsistent with these Terms; doing so is a breach of this agreement.
Where we offer installment plans or third-party financing (such as Klarna or Affirm), your obligation to complete all payments is not contingent on your attendance, satisfaction, or completion of the Program. If you finance your purchase through a third party, your agreement with that provider is separate from these Terms, and you remain responsible for repaying it in full according to its terms. Missed or failed payments may result in loss of access to the Program without relieving you of the balance owed, and we may recover reasonable costs of collection.
We reserve the right to cancel, postpone, reschedule, relocate, or modify any edition of the Program, in whole or in part, including for reasons beyond our reasonable control — such as acts of God, natural disaster, severe weather, fire, epidemic or pandemic, public-health orders, government action, venue or vendor failure, loss of accommodations, strikes, civil unrest, terrorism, utility or technology failures, or other events constituting force majeure.
If we cancel an edition and are unable to hold it, your remedy — in keeping with our no-refund policy — is a credit equal to the amount you paid, applied toward a future edition of the Program, rather than a cash refund. The one exception: if we permanently cease operating The EnSuite Residency, or do not make a future edition available to you within twelve (12) months of the cancelled edition, any unused credit will be refunded to you. If we postpone, reschedule, or relocate an edition, your enrollment and payment will be honored for the rescheduled or relocated edition, and no refund or additional credit is owed. We are not responsible for any travel, accommodation, or other costs you incur that are not part of what you purchased directly from us (see Sections 10, 11, and 17).
Programming, speakers, faculty, experts, hosts, activities, schedules, venues, menus, and inclusions are subject to change. We may substitute speakers or experiences of comparable value and make adjustments before or during an edition. Such changes do not entitle you to a refund or credit, and no particular speaker, guest, activity, or inclusion is guaranteed.
The EnSuite is a community built on respect, discretion, and mutual support. You agree to conduct yourself professionally and courteously toward other participants, guests, faculty, staff, vendors, and venue personnel; to follow the reasonable instructions of EnSuite staff and any venue rules; and to refrain from harassment, discrimination, threatening or abusive behavior, unlawful conduct, and any conduct that disrupts the Program or endangers others. The EnSuite is not a platform for soliciting or selling to other participants unless we expressly invite it.
We reserve the right, in our sole discretion, to refuse entry to, remove, or dismiss any participant whose conduct we determine is inappropriate, disruptive, unsafe, or in violation of these Terms, without any refund or credit and without liability. You are responsible for any damage you cause to a venue or property.
The Program is an in-person experience that may involve travel, hospitality, group accommodations, dining, the service and consumption of alcohol, wellness and fitness activities (such as movement, Pilates, or similar), styling and beauty services, and other social, recreational, and experiential activities. You understand that participation is voluntary and carries inherent risks, including risk of illness, allergic reaction, injury, emotional distress, property loss, or, in the most serious cases, death.
You knowingly and freely assume all such risks, both known and unknown. In particular, you assume full responsibility for your own choices during the Program, including whether to consume alcohol; whether to use, consume, or bring any substance; whether to participate in any physical, wellness, fitness, or beauty activity; what you eat and drink; and how you conduct yourself. You are solely responsible for knowing your own limits, disclosing any relevant health conditions or allergies to the appropriate providers, and seeking your own medical care as needed. The EnSuite does not provide medical, health, dietary, or fitness advice, and is not responsible for the products, services, or conduct of any venue, hotel, restaurant, vendor, instructor, or provider.
To the fullest extent permitted by law, you, on behalf of yourself and your heirs and representatives, release, waive, and discharge The EnSuite Limited Liability Co. and its owners, members, officers, employees, contractors, agents, and affiliates (the “Released Parties”) from any and all claims, liabilities, demands, or causes of action arising out of or related to your participation in the Program, your travel to or from it, your presence at any venue, or your use of any activity, service, food, beverage, or accommodation associated with it, whether caused by the negligence of a Released Party or otherwise. You agree that you participate at your own risk.
You are responsible for obtaining and maintaining your own insurance appropriate to your participation, including travel, trip-cancellation, health, medical, and personal-property coverage. Because the Program involves travel and in-person activities and because all sales are final, we strongly recommend that you purchase travel insurance. Any insurance The EnSuite maintains is for its own benefit and does not cover participants or their personal property, and we are not responsible for losses that your own insurance would cover.
From time to time, The EnSuite stages or schedules its Programs in the same city as, around the dates of, or otherwise near festivals, conferences, summits, or other third-party events. The EnSuite is an independent organization and is not affiliated with, endorsed by, sponsored by, associated with, or authorized by any such third-party event, its organizers, hosts, sponsors, or venues. Any reference we make to a third-party event is for context and scheduling only. The EnSuite makes no representations or warranties on behalf of any third-party event, and does not sell, provide, or guarantee tickets, access, or admission to any third-party event. Attendance at any third-party event is arranged by you, at your own cost and risk, as an independent participant, and is governed entirely by that event's own terms. Any trademarks or names of third-party events belong to their respective owners.
Photographs, video, and audio are captured during the Program. By participating, you grant The EnSuite an irrevocable, perpetual, worldwide, royalty-free license to record, use, reproduce, edit, and publish your name, image, likeness, voice, and statements captured in connection with the Program, in any medium now known or later developed, for marketing, promotional, educational, and commercial purposes, without further notice, approval, compensation, or credit. If you do not wish to be photographed or filmed, you must notify us in writing in advance and take reasonable steps to remove yourself from being captured; even so, we cannot guarantee you will not appear incidentally in group or candid footage. You are responsible for obtaining any consent needed before photographing or recording others, and you agree to respect other participants' privacy as described in Section 15.
All materials, content, curricula, frameworks, worksheets, presentations, recordings, branding, and other works provided or made available through the Program or the Site (the “EnSuite Materials”) are the property of The EnSuite or its licensors and are protected by intellectual-property laws. You receive a limited, personal, non-exclusive, non-transferable license to use the EnSuite Materials for your own individual, non-commercial purposes. You may not copy, record, reproduce, distribute, publish, resell, license, or create derivative works from the EnSuite Materials, and you may not share access with anyone who is not an enrolled participant.
The EnSuite is designed to be shared. You are welcome and encouraged to capture and post your own photos and videos of your experience for your personal and business content. That freedom does not extend to our proprietary teaching content: unless we expressly authorize it, you may not audio-record, video-record, screen-capture, livestream, transcribe, or reproduce expert sessions, curriculum, workshops, or any portion of the Program that we designate as private or confidential, and you may not copy, redistribute, repurpose, or resell any EnSuite Materials. When creating and sharing your own content, you agree to respect the privacy and confidentiality of other participants, faculty, and staff as described in Section 15, and not to disclose another person's confidential information without their permission.
You further agree that you will not input, upload, submit, feed, or otherwise provide any EnSuite Materials — or any confidential information shared during the Program — to any artificial-intelligence tool, large language model, machine-learning system, or similar service, whether to summarize, transcribe, train, generate, or for any other purpose. This restriction protects both our intellectual property and the confidentiality of the community. Any unauthorized use of the EnSuite Materials is a material breach of these Terms and may result in removal from the Program without refund and other remedies available at law.
The EnSuite is built on trust and candor. Personal stories, business details, financial information, strategies, and other sensitive information shared by participants, faculty, or staff during the Program are confidential — what is shared in the room stays in the room. You agree not to repeat, publish, or otherwise disclose another participant's confidential information outside the Program without that person's permission. This obligation continues after the Program ends. The EnSuite is not, however, a licensed professional advisor and does not create a legally privileged relationship; you should not share information you are not comfortable sharing in a group setting.
The Program is designed to educate, connect, and inspire. It is not a promise of any specific business, financial, professional, or personal outcome. Any examples, testimonials, or results we share are illustrative and not guarantees. Your results depend on many factors within your own control, including your effort, circumstances, and decisions. The EnSuite does not provide legal, financial, tax, medical, or other professional advice, and nothing in the Program should be relied upon as such. You are solely responsible for the decisions you make and the actions you take.
The Program and the Site rely on third-party services, including payment and checkout providers (such as ThriveCart, Stripe, Klarna, and Affirm), hosting providers, email and customer-relationship tools, venues, hotels, restaurants, transportation and travel providers, instructors, stylists, and other vendors, as well as any third-party events referenced in Section 12. These third parties are independent, operate under their own terms and privacy policies, and are not controlled by us. We are not responsible or liable for the acts, omissions, products, services, availability, security, or conduct of any third party, and your dealings with them are solely between you and them. In particular, the venues, hotels, and vendors involved in any edition — including instructors, stylists, caterers, and transportation providers — are independent businesses that we do not own, operate, or control. We are not liable for any injury, illness, loss, damage, or dissatisfaction caused by any venue, hotel, or vendor, and your presence on their premises and use of their services and products is at your own risk and subject to their own rules and terms.
You agree that you will not make or publish any false, misleading, defamatory, or disparaging statements about The EnSuite, its Program, its owners, members, faculty, staff, or participants. This does not prevent you from sharing your honest, good-faith opinion or review of your experience, or from making any statement required by law or legal process. If you have a concern, we ask that you first raise it with us directly so we can try to resolve it.
To the fullest extent permitted by law, the Program and all EnSuite Materials are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. To the fullest extent permitted by law, in no event will the Released Parties be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to the Program, the Site, or these Terms, even if advised of the possibility of such damages. In all cases, the total aggregate liability of the Released Parties for any and all claims arising out of or related to the Program, the Site, or these Terms will not exceed the amount you actually paid to The EnSuite for the edition giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to indemnify, defend, and hold harmless the Released Parties from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your participation in the Program, your conduct, your use of the EnSuite Materials, your violation of these Terms, or your violation of any law or the rights of any third party.
These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Before initiating any formal proceeding, the parties agree to first attempt in good faith to resolve any dispute through informal discussion and then, if unresolved, through non-binding mediation administered in Essex County, New Jersey, with the parties sharing the mediator's fees equally.
If a dispute is not resolved through mediation, it will be settled by final and binding arbitration administered in Essex County, New Jersey, in accordance with the rules of a recognized arbitration provider, rather than in court, except that either party may seek relief in a small-claims court for qualifying claims, and either party may seek injunctive relief in court to protect intellectual property or confidential information. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction in New Jersey, and you consent to the exclusive jurisdiction and venue of the state and federal courts located in Essex County, New Jersey for any matter not subject to arbitration. To the extent permitted by law, any dispute will be resolved on an individual basis, and you waive any right to participate in a class or representative action. The prevailing party in any dispute may recover its reasonable attorneys' fees and costs.
Your use of the Site and enrollment in the Program are also governed by our Privacy Policy, which explains how we collect, use, and protect your information. By participating, you consent to the practices described there.
We may update these Terms from time to time. When we do, we will revise the Effective Date above and post the updated Terms on the Site. Material changes will apply to purchases made after the updated Terms are posted; the version in effect at the time of your purchase governs that purchase. Your continued use of the Site or participation in a Program after changes are posted constitutes your acceptance of the revised Terms.
These Terms, together with any terms presented at the point of purchase and our Privacy Policy, are the entire agreement between you and The EnSuite regarding the Program and supersede any prior understandings. If any provision is found unenforceable, the remaining provisions will continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of it. You may not assign or transfer these Terms or your enrollment without our prior written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Headings are for convenience only and do not affect interpretation. Nothing in these Terms creates any partnership, employment, agency, or joint-venture relationship between you and The EnSuite.
Questions about these Terms can be sent to us at britney@theensuite.co. Non-accommodation enrollment options and other arrangements described for a given edition can also be requested by email.